CONTACT & TERMS OF SERVICE

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                                SMS Terms of Service: Maid Green Novi

Thank you for choosing Maid Green Novi! By opting in, you will receive text messages (SMS/MMS) to your mobile number. These messages may include exclusive offers, coupons, or important updates about our services.

You have the freedom to opt out of this service at any time. Simply text “STOP” to the provided phone number. Upon receiving your request, we will send you an SMS reply to confirm your unsubscribed status. After this confirmation, you will no longer receive SMS messages from us. If you wish to rejoin, you can sign up again or text “START” or “JOIN,” and we will resume sending SMS messages to you.

Should you encounter any issues or require assistance, please reply with the keyword “HELP,” or you can reach out to us directly through our Contact Us page.

Please note that carriers, such as AT&T, are not responsible for delayed or undelivered messages.

Message and data rates may apply for messages sent from us to you and from you to us. Typically, you can expect to receive 2-4 messages per month from us.

For inquiries regarding your text or data plan, please contact your wireless provider.

For information regarding privacy, please review our privacy policy on www.maidgreennovi.com.

Thank you for entrusting Maid Green Novi with your housecleaning needs!

  1. When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, coupons, or other information such as specials and coupon
  2. You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we may send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START” or “JOIN” and we will start sending SMS messages to you again.
  3. If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from us HERE.
  4. Carriers, such as AT&T, are not liable for delayed or undelivered messages.
  5. Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive [1-7] messages per month from us.
  6. If you have any questions about your text plan or data plan, please contact your wireless provider.
  7. If you have any questions regarding privacy, please read our privacy policy [lprivacy policy].

Additional Recommendations

Below are some additional recommendations to help you stay in compliance.

LOGGED AND AUDITABLE OPT-INS AND OPT-OUTS

In addition to including terms of service for SMS marketing, it’s also recommend to log customer opt-in and opt-out activity for SMS marketing. Note, this is done automatically in DailyStory’s SMS marketing feature.

Should the case arise where customers dispute or complain about your SMS marketing audit logs provide backup proof to confirm opt-in (or opt-out) status.

Therefore, whenever a customer opt-ins or opts-out of SMS marketing this activity should be logged. The log is a separate activity from sending the message and is meant to show a history of the recipient’s intent.

**Maid Green Messaging Program Privacy Policy**

 

*Introduction*

 

This Privacy Policy outlines how Maid Green, in conjunction with Attentive, collects and utilizes information concerning you in relation to its text message marketing program, referred to as the “Messaging Service.” Please note that Attentive acts as our service provider and data processor for your information within the context of the Messaging Service.

 

**Collection of Information**

 

We gather various data about you, including information you directly provide when engaging with the Messaging Service. For example, your phone number and email address supplied during sign-up are collected. When you transmit messages through the Messaging Service, we also collect your messaging history and any content contained in those messages.

 

Additionally, we may employ cookies or similar technologies to collect information. Cookies are small pieces of data stored by your browser on your device’s hard drive or memory. They enable us to personalize your experience on the Messaging Service, such as sending personalized text messages like shopping cart reminders.

 

Should you participate in contests, sweepstakes, research studies, or email surveys linked to the Messaging Service, we’ll collect basic contact information and any additional data you choose to provide for these activities. Contact information will also be collected if you reach out to us with inquiries about the Messaging Service or for customer service.

 

**Use of Information**

 

We utilize your data to provide, analyze, maintain, and support the Messaging Service. Furthermore, we may use this information to enhance the Messaging Service features and tailor your experiences on the platform.

 

**Sharing of Information**

 

We may share, transfer, or disclose your data with your consent or under the following circumstances:

 

1. **Service Providers**: We may share your information with third parties to assist in providing the Messaging Service.

2. **Legal Requirement and Protection**: We may disclose your information if we believe it is necessary to: (i) comply with applicable laws and legal processes; (ii) respond to requests from public and government authorities, even those outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and that of our affiliates, you, or others; and (v) pursue available remedies or limit potential damages.

3. **Aggregated or De-identified Information**: Periodically, we may share aggregated or de-identified information about the use of the Messaging Service with third parties, including advertisers, promotional partners, and sponsors.

 

**Protection of Information**

 

We employ various physical, technical, administrative, and organizational security measures, commensurate with the sensitivity of the data we collect, to safeguard your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While we strive to protect your information from unauthorized use or disclosure, no online activity can be guaranteed 100% secure. Consequently, we cannot assume liability for unintentional disclosure.

 

**Retention of Information**

 

We retain your data for the duration of your participation in the Messaging Service or as required to fulfill applicable legal obligations. Additionally, we may keep and use your information as necessary to resolve disputes, safeguard us and our customers, and enforce our agreements.

 

**Choices and Controls**

 

Receipt of automated marketing text messages is not a prerequisite for any purchase. You can opt-out of receiving further commercial text messages through the Messaging Service by responding to any of our messages with one of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For more information about opting out, please review our Terms.

 

**Customer Care**

 

If you have any inquiries or require assistance, please don’t hesitate to reach out to our customer care team.

Maid Green
305 N Pontiac Trail, Unit G

Walled Lake, Mi

1.877.753.6243 (MAID) HEADQUARTERS

810-688-6243(MAID) Bloomfield

313-389-6243(MAID)      NOVI

305-757-0575 MIAMI

novi@maidgreen.com

www.facebook.com/@maidgreenfl

@maidgreeninc